Privacy policy

Privacy Policy

CV Pilots Limited

Introduction

This Privacy Policy explains how personal information is collected, used, stored, and shared when you visit or make a purchase from www.cvpilots.co.uk or www.resumepilots.com (together, the “Sites”).

The Sites are owned and operated by CV Pilots Limited, a company registered in England and Wales and based in the United Kingdom. CV Pilots Limited provides digital professional career services to customers in the UK, the United States, and internationally.

We are committed to protecting your privacy and processing personal data lawfully, fairly, and transparently in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and, where applicable, other international data protection laws.

By using our Sites or purchasing our services, you confirm that you are at least 18 years of age.

Data Controller

For the purposes of applicable data protection law, the data controller is:

CV Pilots Limited
5 Folly Way
Highworth, SN6 7JS
United Kingdom
Company Number: 16218854
Email: team@resumepilots.com

References to “we”, “us”, or “our” in this policy refer to CV Pilots Limited.

Personal Information We Collect

Device Information

When you visit the Sites, we automatically collect certain information about your device, including:

  • Web browser type and version

  • IP address

  • Time zone

  • Cookies and similar tracking technologies

We also collect information about how you interact with the Sites, including:

  • Pages or content viewed

  • Referring websites or search terms

  • Interaction with Site features

This information is referred to as Device Information.

Order & Service Information

When you make, or attempt to make, a purchase through the Sites, we collect certain information, including:

  • Name

  • Billing address

  • Email address

  • Telephone number

  • Information necessary to deliver our services

This information is referred to as Order Information.

Important:
Payment details such as card numbers or banking information are processed securely by third-party payment and financing providers (including Klarna, where selected). We do not store or process full payment card or bank details on our servers.

Sensitive Personal Information

We do not intentionally request sensitive personal data and ask that you do not submit such information unless strictly necessary.

Sensitive personal data may include, for example:

  • Racial or ethnic origin

  • Political opinions

  • Religious or philosophical beliefs

  • Health or medical information

  • Sexual orientation

  • Criminal history

If such information is voluntarily provided (for example, within a CV or career history), it will be processed only to the extent necessary to deliver the agreed services.

How We Use Your Personal Information

We use personal information to:

  • Provide and deliver the professional services you have purchased

  • Communicate with you about your order, services, or account

  • Process payments and issue invoices

  • Screen transactions for fraud or risk

  • Improve and optimise our Sites and services

  • Send service-related or marketing communications where permitted by law and in line with your preferences

Device Information helps us understand how visitors use our Sites, improve functionality, and assess the effectiveness of marketing and advertising activities.

If required personal information is not provided, we may be unable to deliver services or may need to cancel an order, in which case you will be notified.

Legal Basis for Processing (UK GDPR)

We process personal data on the following legal bases:

  • Contractual necessity – to perform the services you have purchased

  • Legitimate interests – to operate, maintain, and improve our business and Sites

  • Legal obligation – to comply with applicable laws and regulations

  • Consent – where required for marketing communications or non-essential cookies

Sharing Your Personal Information

We share personal information only with trusted third parties who support our business operations, including:

  • Website and e-commerce platforms (such as Shopify)

  • Analytics and performance providers (such as Google Analytics)

  • Payment processors and financing providers, including instalment and “buy now, pay later” services such as Klarna, solely for:

    • Processing payments

    • Assessing eligibility for payment options

    • Fraud prevention and risk management

    • Transaction administration

These third parties are contractually required to process personal data securely and only for specified, legitimate business purposes.

We may also disclose personal information where required to comply with legal obligations, court orders, or lawful government requests.

International Data Transfers

As we operate internationally, your personal data may be processed or stored outside the UK, including in the United States or other jurisdictions where our service providers operate.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place in accordance with applicable data protection laws.

Data Security

We implement appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure.

Access to personal data is limited to employees, contractors, and service providers who require it to perform their duties and who are subject to confidentiality obligations.

Marketing Communications

We may send marketing communications where permitted by law. You may opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us at team@resumepilots.com.

Cookies & Tracking Technologies

We use cookies and similar technologies to:

  • Enable core Site functionality

  • Analyse Site traffic and usage

  • Remember user preferences

  • Support marketing and advertising activities

By continuing to use our Sites, you consent to our use of cookies unless you disable them through your browser settings.

Types of Cookies Used

  • Strictly necessary cookies – required for Site operation

  • Analytics cookies – help us understand Site usage

  • Functionality cookies – remember preferences

  • Targeting cookies – support relevant advertising

Third-party services may also place cookies on your device. We do not control these third-party cookies.

You can manage or disable cookies through your browser settings. Please note that disabling cookies may affect Site functionality.

For more information, visit www.allaboutcookies.org.

Your Data Protection Rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you

  • Request correction of inaccurate or incomplete data

  • Request deletion of your personal data, where applicable

  • Object to or restrict certain processing activities

  • Withdraw consent where processing is based on consent

To exercise these rights, please contact team@resumepilots.com.
We may need to verify your identity before responding to a request.

Data Retention

We retain personal data only for as long as reasonably necessary to:

  • Fulfil the purposes outlined in this Privacy Policy

  • Comply with legal, accounting, or regulatory obligations

  • Resolve disputes and enforce agreements

Children’s Privacy

Our services are not intended for individuals under the age of 18, and we do not knowingly collect personal data from children.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or business operations. Updates will be posted on this page with an updated effective date.

Contact Us

If you have any questions about this Privacy Policy or how we handle personal data, please contact:

Email: team@resumepilots.com

CV Pilots Limited
5 Folly Way
Highworth
SN6 7JS
United Kingdom
Company Number: 16218854