Privacy & Cookie Policies

PRIVACY POLICY

INTRODUCTION

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.cvpilots.co.uk (the “Site”).

By providing us with your data, you warrant to us that you are over 14 years of age. CV Pilots is the data controller, and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

We do business in the United Kingdom as CV Pilots, and we are committed to protecting and respecting your privacy and ensuring that your personal data (as described in this policy) is processed fairly and lawfully in line with all relevant privacy legislation.

If you are in the European Union, please note that we have appointed a data protection officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this Privacy Policy, including any requests to exercise your legal rights, please contact our DPO at team@cvpilots.co.uk.

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information.”

We collect Device Information using the following technologies:

• “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies and how to disable cookies, visit http://www.allaboutcookies.org. For information about how we use cookies, please review our Cookie Policy on our website.

• “Log files” track actions occurring on the Site and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

• “Web beacons,” “tags,” and “pixels” are electronic files used to record information about how you browse the Site.

Additionally, when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you including your name, billing address, shipping address, payment information (including payment card numbers), email address, and phone number.  We refer to this information as “Order Information.”

When we refer to “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

Please note that we do not ask for any sensitive personal information and request that you omit any such information from your documents when you submit them to us. Sensitive personal data are data such as your race or ethnicity, your political opinions, religious beliefs, membership in a trade union, physical or mental health condition, sexual orientation, or criminal offences.

We may also process Aggregated Data from your personal data, but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.

HOW DO WE USE YOUR PERSONAL INFORMATION?

We typically use the Order Information that we collect to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).  Additionally, we use this Order Information to:

• Communicate with you;
• Screen our orders for potential risk or fraud; and
• When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address) and more generally to improve and optimise our Site (for example, to generate analytics data about how our customers browse and interact with the Site and to assess the success of our marketing and advertising campaigns).

Where we are required to collect personal data by law or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered, but if we do, we will notify you at the time.

SHARING YOUR PERSONAL INFORMATION

We share your Personal Information with trusted third parties to help us use your Personal Information, as described above.  For example, we use Shopify to power our online store. You can read more about how Shopify uses your Personal Information here:  https://www.shopify.com/legal/privacy  

We also use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here:  https://www.google.com/intl/en/policies/privacy/   

You can also opt out of Google Analytics here:  https://tools.google.com/dlpage/gaoptout

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a requisition of data by the courts, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.

DATA SECURITY

We have put appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered, or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors, and other third parties who have a business need to know such data. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

BEHAVIOURAL ADVERTISING

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work

You can opt out of targeted advertising. Common links include:

Facebook- https://www.facebook.com/settings/?tab=ads

Google - https://www.google.com/settings/ads/anonymous

Bing - https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at:  http://optout.aboutads.info/

DO NOT TRACK

Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS

If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

Additionally, if you are a European resident, note that we are processing your information in order to fulfill contracts we might have with you (for example, if you place an order through the Site) or otherwise to pursue our legitimate business interests listed above. Additionally, the vast majority of your information will be processed and held within the EEA. Please note that your information may be transferred outside of the EEA including to Canada and the United States but nevertheless only to jurisdictions with robust data protection frameworks.

In compliance with the US-EU and Swiss-US Privacy Shield Principles, we are committed to resolve complaints about your privacy and our collection or use of your personal information.

If we have given your personal data to any third parties, we will tell those third parties that the Company has received a request to erase your personal data unless this proves impossible or involves a disproportionate effort. Those third parties should also rectify the personal data they hold. However, the Company will not be in a position to audit those third parties to ensure that the rectification has occurred.

DATA RETENTION

When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information or unless Data Protection regulations place a time limit on data retention.

MINORS

The Site is not intended for individuals under the age of 14.

CHANGES

We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons.

CONTACT US

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at team@cvpilots.co.uk.

COOKIE POLICY

INFORMATION ABOUT OUR USE OF COOKIES

Our website uses cookies to distinguish you from other users of CV Pilots (the Site). These cookies help us provide you with a good experience when you browse the Site and also allow us to improve our Site. By continuing to browse the Website, you are agreeing to our use of cookies, unless you intend to block them (see clause 3 below).

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. Cookies are used by nearly all websites and do not harm your system.

1. OUR USE OF COOKIES

1.1 We use the following types of cookies:

1.1.1 Strictly necessary cookies: these are cookies that are required for the operation of the Site. These cookies assist with the functionality of the Site, and the ones that we utilise may vary from time to time depending on the particular features that we offer via the Site.

1.1.2 Analytical/performance cookies: these are cookies that allow us to recognise and count the number of visitors and to see how visitors move around the Site when they are using it. These cookies help us to improve the way the Site works, for example, by ensuring that users are finding what they are looking for easily.

1.1.3 Functionality cookies: these are cookies that are used to recognise you when you return to the Site. This enables us to personalise our content for you, greet you by name, and remember your preferences (for example, your choice of language or region).

1.1.4 Targeting cookies: these cookies record your visit to the Site, the pages you have visited, and the links you have followed. We will use this information to make the Site and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

1.2 For more information about how we store and use your personal information, please see our Privacy Policy.

2. THIRD PARTY COOKIES

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

3. BLOCKING COOKIES

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of the Site or may otherwise experience impaired functionality.

Some cookies will expire at the end of your session, while others, including essential or important cookies, may remain until they are deleted, removed, or expire after a pre-determined interval.

To find out how to allow, block, delete, and manage the cookies on all standard web browsers, go to AboutCookies.org, and select the browser and version you are using.